Privacy Policy

Privacy Policy

Welcome to Xpress Gate. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how Xpress Gate (“we”, “our”, “us”), including its integrated smart home technology services provided by XIOT, collects, uses, discloses, and safeguards your information when you use our mobile application, website, smart devices, or other related services (collectively referred to as the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
2. a) Personal Information
   We collect information that you provide to us directly, such as:

• Name, phone number, email address
• Apartment or flat number, society name, and address
• Identity verification documents (e.g., Aadhaar, PAN)
• Visitor entries, delivery details, and vehicle information
• Emergency contact details
• Feedback or support queries

1. b) Usage Data
   When you use our services, including XIOT-enabled smart home solutions, we may automatically collect certain information, including:

• Device information (e.g., OS type, device ID, browser)
• Log data (IP address, time of access, pages visited)
• Location data (if location permissions are enabled)
• Smart home device interaction logs (e.g., power usage, control patterns)
• Cookies and similar tracking technologies

1. c) Third-Party Data
   We may receive your information from other residents, the management committee, or integrated partners (e.g., XIOT-compatible voice assistants and mobile apps), if permitted under lawful basis.

 

2. How We Use Your Information

We use your data to:

• Provide and improve our Services
• Facilitate communication between residents, visitors, guards, and management
• Enable gate entry management and visitor tracking
• Integrate and operate XIOT smart home technologies, including over 150 customizable devices and appliances
• Support features such as:
  • Remote control of smart devices
  • Power usage tracking
  • Timing automation for appliances
  • Lighting customization
  • Smart entertainment and voice assistant control
  • Comfort, convenience, and home security improvements
• Send you notifications, alerts, and announcements
• Personalize your experience on the app
• Monitor usage and performance of the application and smart devices
• Ensure security, integrity, and prevent fraud or unauthorized access

3. Sharing of Information

We do not sell your personal information. We may share your data with:

• Your society’s management committee for internal administrative purposes
• Verified delivery partners and visitor management systems
• Third-party services integrated with XIOT for smart home device management, voice control, and app synchronization
• Service providers who help us operate (e.g., cloud storage, customer support)
• Government or regulatory authorities, if required under law

All third parties are bound by confidentiality obligations and data protection requirements.

 

4. Data Retention

We retain your data for as long as your account is active or as needed to provide you the Services, including XIOT smart home services. We may retain and use your information as required to comply with legal obligations, resolve disputes, and enforce our agreements.

 

5. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

 

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your information
• Withdraw consent where processing is based on consent
• Opt out of communications and alerts
• Request a copy of the personal data we hold

To exercise these rights, please contact us at [insert support email].

 

7. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate consent, we will delete it.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our Services, including XIOT-enabled devices, after such updates constitutes your consent to the changes.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Contact points of interest:
E-mail:[email protected]